Process Improvement

WR Consulting specialises in improving processes in organisations, applying LEAN principles in non-manufacturing environments.

Process Improvement


The basis of LEAN thinking/management is:

  1. Doing more with less.
  2. Providing customers with exactly what they want, every time, and with no waste.

These principles apply even in a non-manufacturing environment, and it doesn’t matter how big or small your organisation is; LEAN is not there to implement massive cost cutting or downsizing, it is very customer-centric which could provide growth opportunities due to resources being freed up, as well as a reduction in the cost base. And what organisation doesn’t need either of those!

LEAN is a method that is effectively implemented by all staff – very often you have to delve into the detail to find solutions and only the staff on the coalface can identify them. On the other hand, you need full executive sponsorship so the improvements can be made organisation-wide.

WR Consulting can provide training to executive and staff, as well as coaching a leadership of a LEAN programme for your organisation.

Operational Effectiveness


Even with good programme, project and process improvement in place, an organisation still needs to get the best out of its most important and most expensive resource: its staff. Creating effective teams is a part of the LEAN process, but can also be done independently when going through a problem solving process.

WR Consulting can help you to identify challenges and opportunities that are preventing your organisation achieving its goals, and help you set up a process to help you continually evaluate and improve.